How to upgrade Eskom prepaid meter
Important for prepaid electricity users at Eskom is the fact that all prepaid meters need to be recoded by 24 November 2024 for one not to lose electricity. This step is crucial in ensuring the meter continues to function beyond the deadline.
Here’s all you need to know, from a simple step-by-step guide to the repercussions of failing to meet the deadline, down to how to recode your meter online and physically.
**Why You Have to Recode Your Eskom Prepaid Meter
Eskom has been in the process of upgrading prepaid meters with the latest Key Revision Number (KRN) to improve security and prevent the selling of unauthorised electricity tokens. Those meters that remain at KRN1 will no longer accept tokens after 24 November 2024, which will include:
Loss of electricity supply once the current credit reaches zero.
Meters becoming non-operational, for which replacement is at your cost, up to R12,000.
Service disruptions at households or businesses dependent on prepaid electricity.
Updates to Your Meter: How to Check If Your Meter Needs an Update
You can check your meter status using this simple process:
- Enter this code on your meter keypad:
1844 6744 0738 4377 2416 - Check the result:
- If it shows 1 or 1.2, your meter still needs recoding.
- If it shows 2 or 2.2, your meter is already updated, and no action is needed.
How to Recode Your Meter
How to Recode Your Meter? Step-by-Step Guide. If your meter is still on KRN1, follow these steps to update it:
Total Time: 5 minutes
Buy electricity
Buy electricity tokens from an authorised vendor before 24 November 2024.
Receive two 20-digit recode tokens
Receive two 20-digit recode tokens along with your electricity purchase.
Enter the tokens on your meter
Enter the first 20-digit token.
Enter the second 20-digit token.
Recharge your meter
Recharge your meter with the latest electricity token from your purchase.
Need help? Use Eskom’s Alfred Chatbot for help:
Alfred Chatroom
What Happens If You Don’t Recode?
Failure to recode your meter within the specified time elapse implies:
- Your prepaid meter will decline all new electricity tokens.
- Power supply will stop once your current credit runs out.
- You’ll need to replace your meter at a cost of up to R12,000.
Eskom Support Services
To make the process easier, Eskom offers:
- Community support teams available on weekends.
- Assistance in all official South African languages.
- Self-service tools like the Alfred Chatbot and other resources on social media and broadcast channels.
Quick Summary: Key Dates and Links
| Action | Details |
|---|---|
| Due Date | 24 November 2024 |
| Cost of Replacement | Up to R12,000 |
| How to Check Meter | Enter 1844 6744 0738 4377 2416 |
| Where to Get Help | Alfred Chatbot |
| Project Dashboard | Eskom Key Revision Number |
**Don’t Wait – Act Now!
Replacing your meter just takes some minutes to avoid costly replacements and disruptions. Get your recode tokens today from the Eskom website or any other authorized vendors for secure uninterrupted electricity supply.
Upgrade meter number